Privacy Policy

Last updated: October 2, 2026

DentalCare ("DentalCare", "we", "us", or "our") is operated by Connect Software Inc. This Privacy Policy explains how we collect, use, and protect information when dental clinics and their staff ("Clinics", "you") use our practice management platform at dentasphere.app (the "Service"), including the web application at /practice-crm and any desktop companion application.

1. Information We Collect

We collect information in two categories:

  • Account and clinic data: clinic name, contact email, staff usernames, roles, and login credentials (stored as salted password hashes, never in plain text).
  • Clinical and operational data entered by your clinic: patient records, appointments, treatment and visit history, invoices and payments, lab cases, message templates, and file attachments (e.g. x-rays, consent forms, photos) that your staff upload while using the Service.

2. How We Use Information

We use the information collected to:

  • Operate and maintain the Service, including scheduling, charting, billing, and reminder features.
  • Authenticate users and enforce clinic-level data isolation, so one clinic never has access to another clinic's data.
  • Send transactional communications, such as account setup emails and, where enabled, appointment reminders via email or WhatsApp on your clinic's behalf.
  • Maintain the security, integrity, and reliability of the Service.

3. File Storage and Third-Party Integrations

If your clinic enables the optional Google Drive integration, file attachments you choose to store there are uploaded to a folder in your clinic's own connected Google account using Google's OAuth authorization, and are accessible only to that account. If you use a locally installed version of the Service, attachments and clinic data may instead be stored entirely on your own device and are never transmitted to our servers. We do not sell clinic or patient data to third parties.

4. Data Retention

We retain clinic and patient data for as long as your clinic's account remains active, or as needed to comply with applicable legal, tax, or recordkeeping obligations. Clinics may request export or deletion of their data by contacting us.

5. Data Security

We use industry-standard safeguards, including encrypted connections, hashed passwords, and per-clinic data isolation, to protect information stored in the Service. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

Clinic administrators can manage staff accounts, update clinic information, and request data export or account closure at any time by contacting us at the email below.

7. Children's Privacy

The Service is intended for use by dental practices and their staff, not for direct use by children. Patient records may include information about minors entered by the clinic as part of normal dental recordkeeping.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this Privacy Policy can be sent to Connect Software Inc. via the contact form on our homepage.